Who we are
Our website address is: https://landofoakandiron.org.uk.
| GROUNDWORK CHANGING PLACES CHANGING LIVES | ||
Who we are
Groundwork North East & Cumbria is a Company limited by Guarantee (No 2702815) and a registered Charity (No 1017706) delivering a wide range of contracts, services and funding programmes either directly or in partnership with or on behalf of other third-party organisations. Our charity supports individual to fulfil their potential, communities to become stronger and spaces greener and more resilient to climate change.
Groundwork North East & Cumbria operate a trading company The Greenhouse Company (Groundwork) Limited Company Number 05576274, and The Land of Oak and Iron Heritage Centre operates as part of that Trading Company.
Our Privacy Promise
The Land of Oak and Iron Heritage Centre is committed to the protection of your rights and your privacy. We promise to process your personal information lawfully, fairly and transparently. We will only collect your personal information where we have a legal basis for doing so and where it is for a specific purpose. We will limit our processing to that specific purpose, and endeavour to keep your personal information accurate, up to date, protected with adequate security measures and retained for no longer than necessary.
The Greenhouse Company (Groundwork) Limited is registered with the ICO Data Protection Register our registration number is ZB15064.
What Information we collect, who from and why
The types of personal information we collect depends upon the purpose for which we collect it and the legal basis for collecting it, but it can include name, location, contact details, gender, date of birth, payment details, and IP address. Please note this list is not exhaustive.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for collecting and processing this information are:
We have your consent
For example where you have given your express consent for the Land of Oak and Iron Heritage Centre to use your personal data for direct marketing purposes. Please note that you have the right to withdraw your consent at any time. You also have the right to ask us to stop using your personal data for direct marketing purposes. To stop receiving an email from the Land of Oak and Iron marketing list, please click on the unsubscribe link in the relevant email received from us or contact us using the details below.
We have a contractual obligation
Such as a sales purchase or contract for services we provide
We have a legal obligation
For example in order to comply with the law.
We have a legitimate interest
We sometimes use legitimate interest as our legal basis for processing personal data in some limited circumstances, in the following areas of our work: volunteering, data analysis, our centre activities and our website. We only collect personal data when necessary.
We collect personal information from visitors, volunteers, suppliers, and contractors in order to fulfil a contract or agreement, or to supply a requested service. We do this both electronically and in paper format.
Information we receive from others (third parties). This may include information on social media, such as queries, complaints and feedback that relates to our centre. It may also include information you provide as part of a donation.
In addition, we also collect details automatically about the pages visited on our website, using cookies and other similar technologies to help distinguish one user from another on our website. These can streamline a user’s online experience by saving them from re-inputting some information, and also allow us to make improvements to our website.
When you visit our website, we may collect the following information: which pages you visited and the links you followed; your IP address and general location; and details of the hardware and software you are using to access the site.
Part of our location and properties have Closed Circuit Television (CCTV) and you may be recorded when you visit them. CCTV is used to provide security and to protect our staff/volunteers, contractors, visitors and the Land of Oak and Iron Heritage Centre. CCTV will only be viewed when necessary (for example, to detect or prevent crime) and footage is stored for a set period of time, after which it is recorded over.
The Land of Oak and Iron Heritage Centre complies with the Information Commissioner’s Office CCTV Code of Practice and we put up notices so you know when CCTV is used.
We do not collect, store or process the personal details of persons under the age of 13 years, without the express consent of a parent or guardian.
How we use your information
We use the information you share with us to carry out reasonable administration of your bookings, purchases, volunteering, centre activity participation and other contracts and services. We will make sure that you receive the product or service you have requested, process any payments and send you information relating to that service. Receiving marketing information will always be your choice. You can change your mind at any time and we will keep your preferences up to date
We will only use your personal information for as long as is reasonably necessary to fulfil the purpose it was collected for.
How we store your information
The Land of Oak and Iron Heritage Centre has Cyber Essentials accreditation under Groundwork NE & Cumbria, and all information you provide to us is stored in a physically secure environment, on our secure servers, and on external party secure servers. We control who has access to this information. We will only store your personal information for as long as is reasonably necessary to fulfil the purpose for which it was collected. When we dispose of your information, it will always be done securely.
Disclosing and sharing your information
Your information will only be accessible to trained staff, volunteers, and contractors where it is appropriate and necessary for them to carry out their role and provide the services to you that you have requested. We will never sell your personal information, or let other organisations use it for their own purposes.
We sometimes allow trusted external processors to access your information where we have engaged with them to carry out a service on our behalf, however we always have complete control of what they see, how long they see it for and what they are allowed to do with it. We are implementing data sharing agreements with these external processors, in line with this privacy policy.
Examples of external processors we may use include: IT providers; consultants; contractors; advisors; and contractors delivering activities.
We may also disclose your personal information to third parties in order to comply with a legal obligation, or to enforce other agreements. It may also be used to protect the rights, property or safety of the Land of Oak and Iron Heritage Centre and our visitors. This includes exchanging information with other companies and organisations to protect against fraud.
Our website may contain links to other websites that are outside our control and are not covered by this privacy policy. Please be aware that if you access other sites using the links provided, the operators of these sites may collect information from you, in accordance with their privacy policy, which may differ from ours. We encourage you to read the privacy policy for any links you access.
Your data protection rights
We want to ensure that you remain in control of your personal information and therefore draw your attention to your following rights.
The right to be informed
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this privacy policy to do just that, but if you have any questions or require more specific information, you may email us at landofoakandiron.groundwork.org.uk.
The Right of Access
You have a right of access to personal information held by the Land of Oak and Iron (the data controller).
This right may be exercised by making a Data Subject Access Request, to the contact details below where you will be asked to provide the following details
- The personal information you want to access
- Where it is likely to be held
- The date range of the information you wish to access.
- Confirmation of your identity (by providing two forms of identification, such as passport, driving license, recent utility bill)
If we hold personal information about you, we will give you a copy of the information in an understandable format together with an explanation of why we hold and use it. We will aim to respond to any requests for information promptly, and in any event within the legally required time limits (30 days). This timeframe may be extended by up to two months if your request is particularly complex.
The Right to Rectification
You have a right to have inaccurate personal information rectified. When practically possible, once we are informed that any personal information processed by us is no longer accurate, we will make corrections based on your updated information. The verification, update or amendment of your personal data will take place within 30 days of receipt of your request.
Other Data Subject rights
As well as the rights referred to above, under certain circumstances, you may have other rights in relation to the personal information we hold, such as:
- Request erasure of your personal information.
- Object to processing of your personal information.
- Request the restriction of processing of your personal information.
- Request the transfer of your personal information to another party.
We will respond to your request within one month of receipt of the request.
Right to Withdraw Consent
In the limited circumstances where you have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.
Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
For more information on your rights, please refer to the ICO Website; www.ico.gov.uk
If you wish to exercise any of these rights, please send an email to la**************@************rg.uk or write to our Data Protection Representative at
Data Protection Representative
Unit 14 Parsons Court
Welbury Way
Aycliffe Business Park
Newton Aycliffe
DL5 6ZE
What to do if you’re not happy
In the first instance, please talk directly to us, so we can understand your request and seek to resolve your query. You can do this by sending an email with the details of any data protection complaint to la**************@************rg.uk
If you feel we have been unable, or unwilling, to resolve your information rights concern you have the right to contact the Information Commissioner’s Office (“ICO”), who are the UK data protection regulator, with your complaint. You can contact the Information Commissioner at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline number: 0303 123 1113.
Changes to this policy
Any changes we make to this privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this privacy policy. We may also notify you in other ways from time to time about the processing of your personal information.
